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E-store management

OSL Services

At OSL, we offer you a range of advanced logistics and e-commerce management solutions to help you improve operational efficiency, speed up shipping, and manage inventory intelligently. With our deep expertise and state-of-the-art technologies, we provide you with reliable and customized services that meet your business needs and help you achieve sustainable growth.

Account Management

  • Improving the performance of customer accounts on electronic platforms.
  • Providing customized strategies to increase engagement and reach.
  • Preparing periodic reports to analyze performance and develop plans.

Customer Service

  • Provide professional customer support across all digital channels.
  • Prompt and effective response to customer inquiries and problem solving.
  • Enhance customer satisfaction and build long-term relationships with them.

Smart support using artificial intelligence

  • Advanced systems that automatically respond to messages and inquiries efficiently.
  • Receiving and processing complaints around the clock (24/7).
  • A dedicated portal for each customer that displays complaints, performance, and comprehensive reports to improve operations and make decisions.

Logistics

  • Manage orders from purchase to delivery
  • Follow up with shipping partners from receipt to delivery and analyze their performance through our performance standards system.
  • Follow up on compensation amounts and damaged and lost shipments
  • Cash on delivery reports with shipping companies - Handling shipping problems (delays, returns, logistical errors)
  • Coordination with shipping companies to choose the most appropriate in terms of cost and speed

Marketing campaign management

  • Design and implement effective advertising campaigns on social media platforms and search engines.
  • Manage advertising budgets to achieve the best return on investment (ROI).
  • Analyze campaign performance and provide ongoing recommendations for improvement.

Financial Management

  • Manage and review invoices and payments with suppliers, customers and shipping partners.
  • Monitor revenues and expenses to ensure effective financial management.
  • Preparing accurate financial reports that show store performance and profitability.

Analysis and Reports

  • Monitor monthly performance and financial forecasts
  • Analyze data and suggest sales improvement strategies.
  • Providing ongoing consultations to improve store performance.

OSL Company Packages

OSL Basic Package

  • Account Management
  • Customer Service
  • Smart support using artificial intelligence
  • Logistics
  • Analysis and reports on a daily basis
  • Financial Management
  • E-marketing
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OSL Plus Package

  • Account Management
  • Customer Service
  • Smart support using artificial intelligence
  • Logistics
  • Analysis and reports on a daily basis
  • Financial Management
  • E-marketing
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OSL Premium Package

  • Account Management
  • Customer Service
  • Smart support using artificial intelligence
  • Logistics
  • Analysis and reports on a daily basis
  • Financial Management
  • E-marketing
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Would you like to start your project with us?

Take your business to success with OSLWhether you need to Integrated Logistics Management or Advanced solutions for your online storeWe are here to support you with the latest technologies and specialized expertise. Contact us today and let us help you build the future of your business!

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